I think my LG refridgerator broke?

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Brian and I have a routine where we will quickly touch base about dinner plans in the morning, then take out whatever meat is necessary for dinner from the freezer.  (Assuming meat is required for the recipe of course….)  Well, when we did that the other day, guess what we found?  A bunch of thaw and semi-thaw meat.  Melted ice cubes.  Some very, very, smelly fish.  Crap – is the fridge broken already?

Photo Credit via Flickr

Photo Credit via Flickr

We bought our current condo back in October.  The fridge came with the condo, but according to the receipt, it is only 1 and half years old.  It’s a stainless steel LG fridge.  It has a bottom freezer and various temperature settings.  I love the design.  But, I expect fridges to last 5-10 years, so I was feeling pretty choked.

First thing’s first – is the fridge actually broken?  It wasn’t making any weird noises, there were no leaks (aside from things thawing and leaking), and the lights and menus all seemed to work.  According to the manual, when the fridge is malfunctioning, the indicator lights would blink or not work at all.  So I was cautiously optimistic.  There have been times where a certain someone has left the freezer door open, causing everything inside to thaw and spoil.  Ahem.  So, I decided to gamble – rather than cooking all the thawing meat, I only took out enough meat for dinners and lunches and set the fridge to it’s Quick Freeze option (and hoped for the best).

Initially, it seemed like things would improve.  The meat started getting colder and more frozen.  The ice packs were becoming solid again.  I felt really relieved.  It was only Brian – er… I mean *someone* – leaving the freezer door open again.

But when I got home in the evening, reality kicked me in the butt.  EVERYTHING was thaw.  AHHHHHHHH.  🙁

Panic mode set in – I embarked on a massive cooking endeavour to try to save the meat.  I made a stir fry, a giant batch of teriyaki chicken, and many, many pork chops.  And still, the freezer stayed thaw and things were starting to spoil.  I had to start throwing things out – the fish, the ice cream, the soup bones… *tear*  All of my beautiful savings!  This was meat that I’ve accumulated over several shopping trips and sales.  I was very sad.

Worse – the fridge part was starting to feel warm too.  So maybe it wasn’t all Brian’s fault again?

We called LG Customer Support and they basically told us to restart the fridge.  So we performed the equivalent of CTRL-ALT-DEL on our refrigerator, went to bed and hoped for the best.  When we woke up…. nothing.  The fridge was warm and smelled funny.  Bah.  Brian called to schedule a service call and we settled in to wait for the repairman to call.

But later that night, I opened the fridge and what… it was cold!  WTF.  So maybe it wasn’t broken?  So I put in a tray of water for ice cubes and hoped for the best.

The next day… warm.  Then cool… Then warm… And still the repairman has not called.

So is my refrigerator broken?  I’m going to say yes… I have no idea what would cause the fridge to warm up and cool down sporadically, but I’m going to guess something is faulty with the controller.  Damn computers!  We still have no idea when the repairman is going to call and we may have to phone LG again to harass them for service.  In the mean time, my grocery budget is going through the roof!  🙁

Has anyone ever dealt with a broken appliance?  When do I give up and just buy a new fridge?  This is my first time!!!!

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38 Comments

  1. Damn that sucks! Hope it gets fixed soon!

  2. Lindsey@ Cents & Sensibility says:

    That does suck! Normally LG aplliances have a good reputation too. 🙁 Hopefully it gets fixed quick so you don’t have to fill your bath tub withgas station bags of ice to preserve all the food still surviving your Fridge version of the Titanic!

    • CF says:

      We had to throw out everything that was left. It’s been super hot in Vancouver the last 2 weeks and the food just couldn’t hold up. 🙁

  3. Awwww that sucks 🙁 I hope the repairman calls soon and can fix it!

  4. That has to be the funniest post I’ve read all morning. My wife even got a good chuckle. “We called LG Customer Support and they basically told us to restart the fridge. So we performed the equivalent of CTRL-ALT-DEL on our refrigerator, went to bed and hoped for the best.” We have a Whirlpool white refrigerator with the freezer on the bottom and it’s been here since we moved in and works like a charm. Sounds to me like you might have bought a lemon lol. Keep us in the loop and you know, pretty soon everything we own will have the Ctrl, Alt, Delete function the more technology gets involved.

    • CF says:

      Haha, yes it was bizarre. We had to turn off the fridge, turn it on, and then press a series of buttons in order to try and restart the computer inside. lol… The machines are truly taking over.

  5. Oooh, that sucks. I think all the new-fangled fancy appliances tend to die so much sooner than their heartier predecessors. Is it still under partial warranty? I would definitely be complaining to the manufacturer about it.

    • CF says:

      It wasn’t under warranty unfortunately 🙁 It only had a one year limited warranty. I’m definitely disappointed that it only lasted a year and a half!

  6. I expect fridges to last even longer than that. I’m sure LG will service it and make sure everything is okay. They are a reputable company. How annoying, though!

  7. Ugh that’s terrible. I love LG as a brand and have a number of their products. Fridges are the worst though. I’ve heard of LG fridges “sticking” so that the door is nearly impossible to open. Just keep bugging LG’s customer support if it breaks again and don’t take no for an answer if it’s broken!

    • CF says:

      When I started researching the cooling problem, I got really scared with all the fridge horror stories! Mine has a happy ending though 😉

  8. That sucks! We had a two year old water heater that died last year. Also, our dryer quit working after 3 years. In both cases, I had to buy a new one!

    • CF says:

      Aww that sucks too! I’m very leery about appliances with too much computer in them. It’s so easy for those circuits to just fail.

  9. I would think a fridge would last longer than 5 years! It sounds like it’s broken to me. 🙁 It also sounds stressful to have to worry about things spoiling (I had that happen once and the smell is unbearable!). Hope things turn out OK!

    • CF says:

      It is most definitely broken… I’m pretty disappointed with all the food that was lost, but oh well. That’s why we have room in our budget.

  10. In this heat, I hope it’s fixed by now – and yes, a good fridge should last 10-15 years (older ones used to last 20+ years)

  11. Our refrigerator broke once but luckily we were living in an apartment. Almost the exact same thing happened. Went to sleep everything was fine and work up everything nice and warm. Not a happy camper. I had just gone grocery shopping the day before. Long story short we had too much stuff in the freezer and it caused the air to back up and freeze solid. Well they switched that one out for a new one and they gave us some credit to pay for the cost of lost food. Which was nice since it was our fault. Not sure what we would do if that happened in our home. Probably would call the people to service it immediately.

    • CF says:

      That’s great that you were able to get it fixed so quickly AND that you got some money for food! It’s all on us at the condo so we’re just going to have to slowly replenish our fridge.

  12. Booo! That’s so, so frustrating! We were talking about lost appliances due to the flooding yesterday and my coworker said “that’s a case where you duct tape up your fridge and put it on the lawn, don’t even peak inside!”

  13. That seriously sucks. And it’s typical that it would happen six months after the warranty expired.

    • CF says:

      I know eh? I did not expect to have to deal with appliance repairs less than a year after moving into a new place. :p Good thing for emergency funds!

  14. I actually love reading stories like this so that I can mutter under my breath “And this is why I shouldn’t buy a house”. I hope you get it fixed soon!

  15. Amanda says:

    I feel your pain! My fridge died on me just before Christmas. When I noticed the freezer stopped working I should have saved what I could from the fridge (which was still working) but I foolishly didn’t, and came home from work to more spoiled food. I rent, so I just called my landlord and he sent a repairman over to fix it – but it took 5 days before I had a working fridge again, and I threw out at least $200 worth of food. Sad…

    • CF says:

      Yeah that’s the thing, I could have and should have saved more food by cooking it right away instead of trying to refreeze it. :S Lesson learned.

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