The beginning of September always seems to be jam packed, and this year was no exception. After returning from Singapore last week, CF and I turned around and headed out to Washington DC this past week. I was attending a conference, so we did a few of our free activity suggestions but not as many as if we were on vacation. One disappointing aspect was the hotel that the conference was held in. At over $200 USD a night, I expected a pretty decent room. The first room we were offered was clearly not a ‘non-smoking’ room as advertised – I could tell as soon as we entered that it smelled of cigarette smoke. Old Brian would have been reluctant to complain, but I’ve come to recognize the benefits of providing negative feedback when appropriate. After all, if we don’t say anything, how is it going to get better?
The second room we were shown was only marginally better and in many ways more deficient than the first. There was a burn mark through one of the top sheets on the bed, and after we asked for it to be replaced they said the didn’t have any more! They even had the nerve to ask if we minded keeping the blanket! One of the lamp shades was also loose and a used room service card was placed on the bed. I’ve never received such poor service for such a high priced hotel. At this point, the hotel didn’t have any more rooms to offer, so we settled for the second room. CF then took to twitter to complain to the hotel directly. We were put in touch with a hotel director and after some negotiation were offered a free in-room movie rental, free breakfast buffet and rewards points equal to over half the amount required for a free night. I’m glad the hotel was willing to try to make things right, but I still won’t be returning to that hotel again. Ever.
While we’ve been off dealing with American hotels, here’s what’s been going on in the blogosphere.
Thanks to everyone who included us this week!