FedEx lost my present
I don’t spend a lot of money on myself. Most of my clothes are a few years old (but well cared for!) and I only ever have one handbag at a time. I am even having a hard time thinking of what I want for my birthday! But when I started my new job, I decided to splurge on something that I’ve been coveting for a long time… a Diesel wallet.
Photo Credit: Original photo by David Shankbone via http://en.wikipedia.org/wiki/File:Diesel_shop_in_Tel_Aviv_Israel.jpg
I love Diesel shoes and accessories. I have a Diesel shoulder bag, Diesel flats… I wanted the wallet so badly! I figured that treating myself with the extra money from starting my new job would be perfect. My old wallet is torn at the corners, broken at the seams and, according to former classmates, looks like something from a Mayan archaeological dig. But, being a good personal finance blogger, I didn’t jump into it. I waited and looked at different options online. I visited the Seattle Diesel store (there aren’t any in Vancouver). Finally I found the perfect wallet on eBay from a store in Quebec that sells brand name samples. It was perfect. It was the wallet I wanted at 2/3 of the price – $150 in total.
I paid for it in cash and waited. Thanks to FedEx tracking, I watched it travel across Canada, arrive in Richmond and get sent out for delivery.
And it was delivered, on the exact day that they promised! … to someone else. On their tracking page, beside the happy green checkmark that denoted a successful delivery was the message: “Delivered to address other than recipient.”
WTF.
If it’s delivered to an address other than mine, it is not a successful-m************-
Brian’s been on customer service duty, calling and harassing them every day. They tell me that the delivery driver reported successfully delivering it to Unit #105. … I don’t live in unit 105! The address does not say unit 1-0-5.
So I’m pretty pissed off. And I’m sad! This was purchased from a sample sale. They don’t have any more of this style! And it was a 150 freaking dollars! *tear*
We’re waiting to hear back from FedEx. Apparently, not only is it difficult for them to deliver to the correct address, but it it is also difficult for them to “track down” their drivers.
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Update: It’s now been almost two weeks since my package arrived in Richmond (Thurs July 12) and was delivered to someone else. In this time, FedEx has taken 1 week to track down their driver and a further week attempting to get the driver to return to the apartment where he delivered the package. I am not sure why they need to do this, since I clearly don’t have my package. Their own online deliver receipt SAYS that they delivered to someone else. I am not sure what further proof they need. In any case, the driver has, for whatever reason not managed to return to the apartment and provide an update.
I am so unbelievably choked about this whole business. I’ve been planning to buy this wallet (or a similar one) for the better part of a year. And now not only do they deliver it to someone else, but they refuse to reimburse me.
That’s right. Apparently I have to go through the seller.
Well you know what FedEx? The seller didn’t do anything wrong. The seller shipped the item the day after I purchased it on eBay. I watched it travel across Canada. And I watched you mark down a successful deliver to “an address other than the recipients.” Not only that, I bought it online, through eBay. Why do I have to do the legwork to fix something that FedEx screwed up?
I want my freaking money back.
That’s pretty brutal that they would deliver your wallet to the wrong address and actually mark off “Delivered to address other than recipient”. How does that make any sense? I’d be super pissed off. Delivery companies can be pretty stupid though. Working for various e-commerce websites, there always seemed to be problems like this. I guess it’s the same drivers that they catch on video tossing packages around. Hopefully you get to the bottom of this soon.
By the way, loving the new blog theme. Nice work you two!
Thanks! I’m really really crossing my fingers and hoping to get my package. I just couldn’t fathom why they would deliver and sign off my package to someone at a different address. It just doesn’t make sense. :/
You should have seen the theme chaos last night while we were working on some of the icons. At one point, we had embedded a Twitter icon the size of an entire column.
lol I do that kind of stuff all the time when doing changes to my blog or other websites. Then you’re suddenly in a panic to fix it before anyone notices.
By the way, check your twitter. When I tweeted this post I referenced fedexcanada and they replied to me as if I was the one with the problem. They might be more proactive than a random customer service agent.
Egad that’s terrible!
I’m currently complaining to them for the inability to pay bills on time. 1 – I flippin hate how much they charge to bring things across the border and do my best to avoid vendors who use them. 2 – You have GOT to be kidding me when the bill is plastered in, “like us on facebook,” “follow us on twitter,” and “check out our website.”
Is it wrong to expect a company that brags about ease-of-use and their online shipping to accept online payments?
/rant
Ooooh that sucks too! And I’m super surprised that they don’t do online payments. What a pain.
*on time = online
ahhhh…
Ughhh I am so so so sorry!!! That is TERRIBLE. I remember this happening to me before with UPS, but UPS is pretty good with deliveries. I really am not a fan of FedEx. USPS is also pretty reliable but their tracking system is pretty crappy too. I know how you feel and FedEx should refund your money or something because that is not your fault at all. Ridiculous!
I’ve never had this happen before so I’m pretty choked. I always thought that if you were not home to receive it, they would ask you to pick it up, not just leave it with someone random person at a different address. :/ I’m definitely expecting my money back.
I HATE FED EX! They cannot seem to deliver to my house. When they do the guy always says it’s his third and therefore final time trying (BS—he only ever tries once and never calls the number I always put on the door when I’m expecting a package,) and THEN they lose whatever I’ve ordered back in their shipping place. They’re seriously the worst. I try not to order from places that require FedEx as the shipper.
I’m so sorry about you wallet. That really sucks. I wonder if you contacted Diesel directly if you could explain what happened and maybe they could pull another one out of thin air? Probably not, but it’s less futile than fighting with Fed Ex.
Hard to say because I didn’t order from Diesel themselves, I ordered from a third party supplier who sells from eBay. I tried contacting them to see if they could help out with FedEx on their end, but they are studiously ignoring me. :/
Now we’re waiting for the driver to try to talk to the person he supposedly delivered the item to. I really just don’t get it. Any other business that loses your product would reimburse you and THEN figure out their BS, not make you wait while they “track down” drives and packages.
Wow I would be so mad! I hope this gets fixed.
Me too!!!
That’s awful. You’re clearly entitled to a full refund of the entire amount paid including shipping. I assume that you paid through PayPal if it was on EBay — start a dispute. Also call your credit card company ASAP and complain; if you bought it on a card there should be some protection. An auto wrecker recently gave me the wrong part and bald-face lied. So I went to my CC company and I got a refund.
That’s a good idea – I hadn’t thought of following up with Pay Pal and the credit card company. Currently, I have a claim with FedEx but if they start being difficult about it, I’ll definitely try those options.
Launch the claim with PayPal AND your credit card company NOW. You’ll be shocked by how quick your right to a claim will lapse. Don’t let FedEx drag your feet. They’d love you to run out of time to resolve the claim elsewhere. If either PayPal or your Credit Card company says “Oh, FedEx needs to deal with it,” tell them that FedEx has failed and it now falls on the lap of PayPal/your credit card (depending on who you’re talking to). Make sure to escalate the issue. If they want a “report” or something stupid from FedEx, give them your info (e.g. your tracking number) and tell them the CC’s agreement with FedEx gives them the right to investigate. It’s not YOUR job to deal with corporate fraud. You have consumer rights enshrined by law. Don’t waive those rights.
I have my signature on file with UPS and FedEx so they will leave packages when I not present during delivery. If something went missing after deliveryIi would expect it to fall back on me instead of UPS due to signing their form allowing for delivery.That would make sense, but I know I never signed any form like that. They just leave the stuff.
I just find it very frustrating – you go through a courier because you assume it’d be safer than the regular post. And yet Canada Post has not yet lost a package that I’ve sent, while Fedex has. :S